Return & Cancellation

Return and Cancellation

If you are unhappy with the product you have received due to any reason, you can raise a concern to us within 3 days after receiving delivery of the product either through call, chat or email.

 

In what cases, items cannot be returned?

There are certain scenarios where it is difficult for us to honour a return request:

  • Return request is made outside the specified time frame i.e. after 3 days of receiving the order
  • Product is damaged because of having been used or the product is not in the same condition as you received it
  • Specific categories like innerwear, lingerie, socks and clothing freebies, which are non-returnable due to hygiene or other issues.
  • Any consumable item which has been used or installed
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories
  • Made-to-order / Personalized products / custom jewelry
  • Fragile items, hygiene-related items

How do I exchange a product?

As of now, we don’t have any exchange policy for products. In case you don’t like the product that was delivered, we have a return policy that allows you to return a product 3 days after the date of delivery

How to setup return through website as registered user?

To return an order through website please visit our website- Papsaramart.com via a desktop or laptop.

1: Log in to your Papsaramart account.

2: Under your purchases, you will see the order & the option to return the order.

3: You will be sent an OTP to your registered mobile number for verification.

4: Please enter OTP & proceed.

5: Select the reason for return.

6: Confirm the address for reverse pickup.

7: Add your bank details for refund and submit.

8: You will receive a confirmation email/sms that your return request has been successfully placed.

How to setup return as guest user through website?

To set up a return request, please visit our website https://Papsaramart.com/purchase/guestreturn on Papsaramart.com.

At the bottom of the page, in the menu section under for buyers, you will find the option for returns.

1: Once you click on returns, a page will pop-up.

2: Please enter the order number & email ID linked to the order.

3: You will be sent an OTP to your registered mobile number for verification.

4: Please enter the OTP & proceed

5: Select the reason for return.

6: Confirm the address for reverse pickup.

7: Add your bank details for refund and submit.

8: You will receive a confirmation email/sms that your return request has been successfully placed.

9: Reverse Pickup of Return or Self Shipment of Return is updated at last stage once you confirm return of your order.

Who will bear the return cost?

You as buyers don’t have to bear any return cost. In the case where you have had to self-ship your return, the shipping amount till a maximum of Rs. 100 will be refunded to your bank account.

Can I raise a return request after the time period mentioned in the return policy?

We are really sorry but return request has to be raised within the return policy which is 3 days after delivery of the order.

Can a buyer cancel the transaction?

A buyer can cancel the order until the order has not been shipped. The same would appear in My Account > My Purchases.

What if a buyer cancels a prepaid order?

In case a prepaid order is cancelled, the order refund will be transferred to your bank account or Store Credits, as opted for, and it may take up to 7-10 business days for the refund to reflect in your account.

How do I report a problem with an item I have received?

We apologize for the inconvenience caused to you. If you are unhappy with the product you have received due to any reason, you can raise a concern with us within 5 working days after the delivery of the product either through call, chat and email.

How does Papsaramart protect buyers?

We want our buyers to shop with confidence. That’s why, we provide guarantees that ensure you will receive your item on time and as described.

For all Papsaramart fulfilled orders, our customers would receive the following guarantees:

  1. Full refund if you don’t receive your order within the delivery time promised by the seller. Papsaramart gives utmost importance to on-time delivery and unless the buyer verifies delivery of the product, your money is not remitted to the seller.
  2. Complete refund, if the item shipped to you doesn’t match the product description on Papsaramart.
  3. All products can be returned to the seller as long as they are unused and in perfect condition. No questions asked! You can place a return request within 5 days of receiving delivery of your order, in case you are dissatisfied with the product you received.

What is Papsaramart’s credit system?

In case you return a product, you can either opt to get a refund in your bank account, or you can opt to get Papsaramart store credits to the extent of the order value placed by you. If you choose to get Store Credits, the same will be credited to your Papsaramart account. Store Credits are valued as: 1 Store Credit = Re. 1. You can reuse your credits to make another purchase at Papsaramart.com.

How can I use my store credit points while making a purchase?

If you have store credits in your Papsaramart account, they gets automatically applied when you make a purchase on Papsaramart.

How can I use my reward points while making a purchase?

User is eligible to use a maximum of Rs. 50 of his/her total reward points for each order purchased on Papsaramart. We automatically apply this amount when you are placing your order.